Network monitoring

Network Monitoring

With our remote monitoring software we can monitor Ethernet, Wireless 802.11a/b/g, Token Ring and FDDI networks. We can offer both real-time monitoring and troubleshooting, as well as a complete trending and base-lining collection system to view historical data collected for days, weeks, months or even years.

We provide a complete management solution for even the most complex LAN/WAN environments.


Our service is the only tool that can truly and effectively stop multi-vendor finger pointing. Once a problem has been captured, there can be no argument as to where the problem is located and which vendor is responsible.

Network Monitoring Services Offered:



Network Health-Check; a one-day health check typically includes;



A written analysis of your network during a `typical' working day is then produced to define the actions necessary to balance the network for efficient operation. Network monitoring is carried out on-site and is done using the Observer Suite from Network
Instruments. This product has full SNMP and RMON capabilities and will also provide trend analysis of your network over the course of the day.


Our Network Consultants have extensive experience with both Local and Wide Area networks. When problems arise they can quickly assess the effect of this problem on the corporate network and effectively pinpoint where the problem is originating. Combining
their knowledge and experience with the technical expertise to analyse network protocols, you can feel secure that any network problems can be identified and rectified quickly.


One-day health check and written report - Qoute upon request following a complete site survey.



VoIP Monitoring
Dotcom-Monitor monitors VoIP services using SIP acting as an end client, placing an actual telephone call to a specified number, and checking the results of that call. To accomplish this, Dotcom-Monitor is provisioned as either an extension, or a client, on the VoIP system and configured to call a specific number using a specified SIP server. The expected result of the call is setup as "Answer", "No Answer", "Busy", or an Error Condition (if there is an unexpected result).


FTP Monitoring Service
File Transfer Protocol (FTP) server monitoring. Our network monitoring service connects to the specified FTP server. It then logs on to the FTP server using a user name and password you provide and a directory-listing command is issued for a specific directory. After the contents of that directory are listed the monitoring service checks if specified files exist on the server in that specific directory. If our remote monitoring agents detect a problem in at any point in the process Dotcom-Monitor will notify you via the notification process.


Video Straeming Monitoring
This option checks video streaming services for performance and availability. This works similar to Windows Media Player. If you can play stream in Media Player, our service should be able to monitor the stream. The service will connect to media server, perform buffering and play stream for 3-5 seconds, after which it will disconnect. It will measure metrics like Connection time, Buffering Time, Received Packages, Buffering Packages, Frame Rate and Average Bytes Per Second.


POP3 Monitoring Service
Post Office Protocol version 3 (POP3) monitoring. Our remote network monitoring agents use a protocol similar to checking e-mail to monitor POP3 servers. Dotcom-Monitor connects to mail server (POP3 server) and logs in using a user name and password you provide. For example, when you check your e-mail your e-mail client connects to a POP3 server using port 110. The POP3 server requires an account name and a password. Once you have logged into the POP3 server it opens your text file and allows you to access it. Dotcom-Monitor uses the same protocol to monitor your POP3 servers.


SMTP Montioring Service
SMTP Simple Mail Transfer Protocol (SMTP), the Internet protocol for electronic mail delivery. Most mail servers today use this protocol to deliver and receive e-mail.
Whenever you send a piece of e-mail, your e-mail client interacts with the SMTP server to handle the sending. The SMTP server on your host may have conversations with other SMTP servers to actually deliver the e-mail. Our agents monitor the SMTP server by connecting to specified mail server and doing an SMTP handshake. If a remote server does not respond to a handshake or is unavailable you will receive notification from Dotcom-Monitor.


SMTP/POP3 Monitoring Service
This task allows complete end-to-end monitoring of your Mail servers. First we test the SMTP server by sending an e-mail to a designated e-mail address. Then after that e-mail is sent Dotcom-Monitor attempts to retrieve an e-mail that we send from a POP3 server. If the SMTP or POP3 processes fail or mail is not found within a specified time-out period you will receive a notification from Dotcom-Monitor.


DNS Montioring Service
Domain name servers (DNS) are used to translate domain names to IP addresses. If the DNS server that supports your organization is down, multiple service such as Mail Servers, web sites, proxy servers may be unavailable to the outside world. We test DNS servers by querying a specified server in order to resolve a specific internet address. If the DNS server unable to resolve the address or unavailable the Dotcom-Monitor notification process starts.


DNS Blacklist Monitoring
We query major DNS Blacklist databases for IP or host name you specify and if host has been found in at least one of the database, it will trigger an alert. The technology is built on top of the Internet Domain Name System, or DNS. DNSBLs publish lists of addresses linked to spamming. Most mail transport agent (mail server) software can be configured to reject or flag messages which have been sent from a site listed on one or more such lists. If mail servers were added to the database, it will cause other companies to deny email delivery from those servers. It is important to know if your servers are listed in DNSBLs, so request could be sent for removal in timely fashion and finding the root cause for such entry.


Ping/ICMP Monitoring Service
Ping/ICMP The ping command sends an ICMP echo request to a target name or IP address, helping you to verify IP-level connectivity. This is useful for ensuring the integrity of routers, firewalls and multiple Internet appliance devices, and is an important component of your remote network monitoring services.


Port Monitoring Service
This option allows you to monitor Internet services other then listed above. Our agents will try to connect to the server specified on the specified port and see if the remote computer accepts connections on this port. If the connection is not accepted the service is probably down and the notification process will start.


Web Service SOAP/HTTP Monitoring Service
SOAP is a lightweight protocol for the exchange of information in a decentralized, distributed environment. It is an XML-based protocol that consists of three parts: an envelope that defines a framework for describing what is in a message and how to process it, a set of encoding rules for expressing instances of application-defined data types, and a convention for representing remote procedure calls and responses. Dotcom-Monitor agents can replicate one or more end-client requests and monitor Web Services for availability and proper content.


UDP Monitoring Service
UDP provides users access to IP-like services. UDP packets are delivered just like IP packets - connection-less datagrams that may be discarded before reaching their targets. UDP is useful when TCP would be too complex, too slow, or just unnecessary. Our network monitoring agents can test UDP server availability by sending packets to a specified port and receiving a response.


Temperature Monitoring Service
Server temperature monitoring requires third-party hardware. Refer to the website for details. Once a TempTrax device is installed, Dotcom-Monitor can monitor temperature remotely and notify you if temperature rise or fall beyond specified ranges.


Custom Script Monitoring Service
This option is used when a custom solution needs to be provided to satisfy network monitoring requirements for a remote system, or the protocols mentioned above cannot deliver the needed level of monitoring. This option is useful when a customized and very specific sequence of monitoring events and actions needs to take place. (Example: Integrate the monitoring and notification capabilities of Dotcom-Monitor with your company's help desk ticket-system and the process of notifying your Internet service provider if a specific Oracle server goes down etc.) Please, contact out support department for this option.

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